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Associate Applications Engineer

Interface with customers regarding product operation and service and in support of sales projects, new applications or modifications of existing products.
Responsibilities:
Provide technical training and instruction to customers and potential customers in the use of our products
Assist customers in making optimal use of Zygo equipment through assisting with the design of test setups and application software
Troubleshoot product problems over the telephone and follow up with customers to be certain product or application problems have been resolved
Assist in the preparation of individual proposals, quotations, bids, and specifications on proposals for non-standard products
Assist in the sale of ZYGO products including service contracts, service products, accessories, and other applicable products. This may involve developing quotations, using telemarketing techniques, or employing the use of email
Keep abreast of new industry developments, trends, techniques and applications in applicable industries
Recommend to engineering and marketing for consideration those ideas that appear to have sufficient market potential for exploitation
Follow in detail the status of established products, their market potential and standing, and competitors' activities
Assess the performance of the products from a user's point of view
Travel approximately 30%-50%

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