Samples Customer Service Representative

Tarkett is seeking an experienced and strategic Sample Fulfillment Representative to join our successful and growing team in Middlefield, Ohio. In this position you will have the opportunity to act as an intermediary between customers, regional business managers and manufacturing to process requests and communicate results to the appropriate parties. Initiate follow-up and expedite orders. Communicate the status of orders to customers and regional business managers. Support the Logistics Department with the prompt processing of orders in accordance with schedules. Research customer requests and respond timely. Provide compliant processing and quick problem resolution. Maintain files and documents. Reports to Manager of Samples and Fulfillment.
Join a highly engaged group of passionate business professionals with long tenure in an organization that has a flat organizational structure and little hierarchy. Our organization strongly values team work. All of our employees have a voice and can truly impact the company. If you consider yourself to be a change agent and want to see an impact from your efforts, you can do that here. The company is in an aggressive growth mode and has recently acquired a number of strong brands, with even more exciting things to come.
Managing customer inquiries, including but not limited to: order status, product information, order processing, as well as product line knowledge
Processing all customer orders received by: EDI, telephone, fax, and mail through order entry systems (SAP, Web Portals) efficiently and error free.
Maintain contact information in customer database
Combine all customer orders to generate delivery requests
Daily contact with cross functional team: Field Sales Representative/ Market Development Managers/ Product Managers/ Marketing Team, (as to new product launch and/or history of collateral items)/ Trade Show and Tech teams as needed for special requests
Answer any customer inquiries (fax, phone, email).
Refer Distributors and the Design community to Tarkett field reps. and Market Development Managers in their area, or to the Tarkett website
Coordinate and set up "custom" order entries and shipments
Work closely with the samples warehouse team to clarify special requests for orders
REQUIREMENTS (including educational requirements)
1 Years of Marketing or related experience/education
Strong customer orientation
Very technology savvy in the Microsoft Office Suite
Experience with SAP
Ability to read and interpret documents such as procedural manuals, work instructions and software manuals
Ability to write routine reports and correspondence
Work efficiently with cross-functional departments including but not limited to Pricing, Sales, Administration, Logistics, Finance, Quality, Marketing, Distribution and Field Sales Force
Attend applicable Safety Trainings to remain compliant with OSHA regulations
Participate in various Tarkett North America committees and events
Driven to become familiar with all product lines and customer base
Ability to speak and communicate well with customers
Excellent interpersonal skills
Strong team player
Excellent listening and communication skills
High School diploma or equivalent - required
2 or 4 year college degree or equivalent experience - preferred
Strong attendance record
Commitment to company values
Strong organizational skills
Ability to add, subtract, multiply and divide in all units of measure

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